The Jaguar Calgary Team
Mike Bresett | General Manager
Mike is recognized as a distinguished leader in the automotive industry with 17 years of hands on experience. His dedication to Service Excellence and Customer Satisfaction differentiates him from his esteemed colleagues. He is a hard-core sports enthusiast & periodically likes to get people going by referencing his sports- related analogies as part of his point, be prepared! Mike is a seasoned trailblazer and admired for his mentoring skills, you will get an honest and respectful answer; but he is never satisfied with status-quo. While he may be tall in stature, his approachable character and infectious laugh make him instantly comfortable to be around.
Jill Timmins | Director of Client Experience
Jill is a highly motivated, business-savvy professional with an effective blend of leadership, management and financial competences, developed over 25 years of practical experience. With a solid track record in the high-end Luxury goods business, Jill has enjoyed success in senior role capacities at Holt Renfrew, Skyservice Business Aviation and the last 18 months at Jaguar LandRover. Jill is committed to service excellence and elevating the overall experience to reflect the brand’s prestige. Jill grew up in Montreal & is fluent in English and French.
Glenna McCormack | Controller
Cole Fox | Fixed Operations Manager
Cole has just recently joined us in the senior management capacity of Fixed Operations Manager. He comes to us with a wealth of well –rounded industry experience both in Automotive and Customer Service focused roles. His motto has always been to: “leave it better than he’d found it “, regardless of the situation. Cole is a dedicated leader with a true focus on nurturing his team to move them forward and produce personal growth. We are very excited to have Cole join our team; he definitely raises the bar when it comes to complementing our group. When he isn’t in the office, Cole enjoys sailing, horseback riding, walking the dog & most of all: spending quality time with friends and family.
Chris Bennett | General Sales Manager
Chris is a rock-solid GSM with a specific mantra: “There is no one simple secret to success. Improvement is constant. “Chris is a true entrepreneur with an insightful understanding of how to effectively manage a profitable business while ensuring the customers’ needs are constantly met. Additionally, he isn’t just another sharped dressed man, Chris studied pre-med at UBC, prior to moving to Calgary where his loved of performance automobiles dictated his career pathing.
Richard Mockler | Brand Manager
This quintessential Irish import is a class-act. Richard is a seasoned veteran in this industry with a very unique & bespoke polish about him. He is the third generation of his family to sell Jaguars. The customer is everything in Richards’s eyes and he demonstrates this daily. He works tirelessly to serve our clients in such a way that his reputation to meet the customer’s expectations is nothing less than legendary. (3rd generation)Born in Ireland, Richard is fluent in Gaelige
Daniel MacGovan | Brand Manager
Dan is a proud Calgarian and isn’t afraid to dust off his boots. He love’s cars, motorcycles and pretty much anything with wheels. With a variety of experience, across numerous sectors, Dan has developed a well-rounded approach to business; “focus on your clients first”. When he isn’t enjoying a fishing trip or a spin around the rink, Dan can be found spending time with his beautiful wife Megan or quietly enjoying a pint at his local Pub.
Doug Barber | Brand Manager
Doug has accrued 15+ years of management experience during his career, 5 of those have been in the automotive business, an industry he is very passionate about. Doug loves to take on challenging projects, access what is and isn’t working and puts a plan in place to ensure sustained improvement. Doug’s newest assignments are that of Assistant Brand Manager in the brand new renovated preowned facility. He is a strong coach and mentor to his team.
Dave Wickham | Brand Specialist
David is a true- gentleman. As our most senior serving brand ambassadors, David’s impressive tenure ship with the brand spans over a 40 year period. David is well known and very a well-respected member of our team. In addition to David’s true love for this iconic British Brand, he is also fond of: Trap & Skeet shooting, cooking and showing golden retrievers. David is a pleasure to chat with and given the chance to sit down with him, you would quickly learn that he has an impressive mental archive of stories and adventures from over many years of service.
Ken Leslie | Brand Specialist
Ken is our Superstar, eight (8) years with the company & recognized as Gold-Certified Sales Associate. He has more than 25 years in automotive service under his belt. More recently, over the course of the last 15 years Ken has been associated with the luxury brand business having been with Lexus, before joining JLR Calgary. Ken has held the highly-decorated title of Top Salesman of the year for Jaguar in Canada for (five) 5 years running. Professional, knowledgeable and customer-service -focused best describe Ken’s top strengths. The majority of Ken’s clients are repeat clients that insist on only dealing with him.
Dick Yee | Brand Manager
Dick is well known and well loved; he has been the constant within this dealership for many years. Prior to his time with JLR, Dick has held a variety of roles in automotive Sales and Management. All in all there is not likely a question he can’t’ answer with his 33 years of experience behind him. He is passionate about the Brand and making sure his customers are happy. Amongst his talents, Dick is also an avid photographer, and has helped photograph many events. Dick can converse in Toi-Shaniese.
Jesse Macleod | Brand Specialist
Jesse has spent the great majority of his career in the food and beverage industry. And while he possesses an inherent affinity for epicurean delights and the innate ability to suggest wine pairings on the spot he was recruited to Jaguar Landrover Calgary over three years ago. Jesse is an easy going very relaxed individual that believes listening to the customer first and foremost is the perfect recipe to grow a loyal customer base. Today, Jesse continues to form great relationships and enjoys serving people treating each client as a unique individual and catering to their particular needs. Jesse takes after his both of his parents with a love of surfing when he gets time to hit the water and ride the waves.
Kent Chow | Lease Manager
Kent joined us at the beginning of the summer, coming from over a decade in the Finance sector. You would honestly be hard pressed to find a nicer, more sincere and likeable guy, Kent is delightful. The best way to describe him you ask? He is a true gentleman, a terrific colleague to his team mates & his clients constantly sing his praises: “just great to work with, easy going, pays attention to details, and above all keeps his word. When Kent breaks away from work, you can find him playing a little ice hockey or practicing the art of Jiu-jitsu.
Hitesh Moudgil | Brand Specialist
In addition to having a strong command of the following languages: (English, Hindi, Punjabi & Urdu) Hitesh is a mild mannered, very pleasant guy that has an incredible feel for fashion as well. He is a rising star in the automotive world and attributes his success to his: Attention to detail, in-depth product knowledge, and follow up skills.
Mike Conrad | Brand Specialist
Mike has been working in our new Sales department for the last year. He prides himself on being a strong negotiator, an expert in product knowledge, and last but not least an individual who deliveries an unparalleled client experience. Where is Mike when he isn’t at work? Either playing hockey or chasing after his four dogs. By enlarge Mike’s competitive streak, sincere desire to succeed and winning nature come from years of playing hockey at AAA & junior levels. One of his many noteworthy accomplishments was winning a national championship while playing for Team Canada U16. This kind of success comes with incredible discipline and determination. Mike puts that same effort into his building his client relationships.
William Ford | Brand Specialist
William is newer to our team; he grew up in North Battleford Saskatchewan, moving to Pierceland at the age of 13 before moving to Calgary about 1 year ago. Willian is a people person; he is genuine in his approach and likes to get to know people one on one. William studied marketing at McEwan University before transferring to U of C. Since then he spent 3 years in the service industry bartending, looking of a change of scenery, William joined Jaguar Land Rover a short while ago. William’s customers describe him as: sincere, attentive, pleasant and all-around great to deal with. Fluent in English and French, he is an avid hockey player, who enjoys the rink year-round. He plays on two different teams: on the Hockey North America League.
Kendall Nagel | Brand Specialist
Mark Sibley | Brand Specialist
Mark has spent the vast majority of his career in the automotive business. During his 14 years span of experience & prior to joining JLR Calgary Mark held the titles of both Sales Associates as well as Business Finance Manager. In addition Mark has dabbled in a few other business’s from start-up’s to established firms where he lent his consulting experience, in an effort to help them get off to the right start. Mark is a true entrepreneur at heart, but his passion for everything automotive coupled with his business drive have landed him where he belongs here at Jaguar Land Rover in Calgary.
Tariq Bhatti | Brand Specialist
Tariq has only been in the automotive business for 6 years, but don’t let this fool you… this guy gets it. Tariq’s history includes 15 years in the retail sector with 8 of those in a Management role, leading others to deliver fantastic customer service. Prior to this, Tariq spent 3 years studying hotel management. His number one focus is customer satisfaction; his customer feedback is that he is both humble and trustworthy. Given this, it is truly no surprise that Tariq received the award for top product specialist recently. When he is not at work, Tariq loves spending time with his family.
Marie Tarun | Business Manager
Marie is our “little firecracker” measuring a whopping 5’5’’ with 4’’heals on. She is organized, intelligent and possesses excellent customer service skills. Given a challenge, she will stand her ground and win. Marie has been with the organization for 9 years, starting her career as a Warranty Administrator and eventually transitioned into the Finance office. She is a great team player and cares about the customer experiences. Marie is fluent on English and Tagalog.
Gary Ghaderi | Business Manager
Gary can be found in our Finance department. Gary joined us a few months ago with a wealth of diverse knowledge in areas of Finance and Insurance. Formerly a software programmer in addition to five (5) years in the world of Financial Services & four (4) years in sales. Gary is a true entrepreneur, also having owned his own dealership in Montreal. Gary always takes pride in his work, with a special focus on accuracy, time management and attention to detail. Gary is fluent in English and Persian.
Danielle Chesney | Business Manager
Our beautiful Danielle has been with this organization for a little over 4 years. She is a self-starter, goal focused, driven professional with 7 solid years of experience in the automotive industry in a Finance Manager capacity. Danielle’s approach to contributing to the Company’s bottom line profit is professional and on point with the brand, her mantra is to listen to the customer, understand their needs and deliver on their expectations, always creating a great experience.
Mike Kipper | Service Manager
There is only one Mike Kipper. Unique individual, with an innate talent to connect with anyone in front of him, Mike is a pro on the service desk. Very experienced with many years at high end luxury dealerships including; Aston Martin, Bentley as well as JLR Calgary. Mikes modus operandi is simple: Listen to the customer’s needs, present customer with plan to accomplish work, keep customer informed and have fun along the way. Internally he is recognized as a team player, problem solver with fanatical attention to detail.
Matthew Seman | Assistant Service Manager
Matt has been a valuable asset to our Service team at JLR Calgary for close to seven (7) years now. He is very much a customer-centric focused individual and works as late as he has to, in order to resolve any issues. He is a wealth of knowledge in troubleshooting mechanical related issues and is a solutions oriented individual. Starting his career as junior advisor, he has worked very hard to climb the ladder and join the management team in supporting the balance of the advisors in their day to day duties. Matt has also become a husband, father and home-owner over the course of the last year.
Scott Nicholson | Service Advisor
Scott is no stranger to this business; he has 30+ years of experience in the industry. He has held a multitude of different positions and possesses an impressive diversification in terms of his skillset and training. Amongst them: Service Manager, Dispatch, Parts, Warranty Admin, & Service Advisor. In addition to all of this well-rounded experience, Scott also has 10 years of technical experience behind him. Scott is a true wizard when it comes to understanding the complexities of how vehicles run and work; he has personally restored several cars including a 69 triumph, a 71 Impala & a 76 Camaro. When he isn’t working on a vehicle he can be found just about anywhere as long as it is outside, he is a true outdoor enthusiast.
Alan Chung | Service Advisor
Alan joins us from BWM with 4 years of Service Advisor and customer service experience under his belt. Alan is extremely gentle & considerate individual with amazing attention to detail in everything he touches. Whether on the he’s on the phone, or you are sitting in front of him, there is never a doubt about the lengths of which he will go to, to communicate effectively & be empathetic in his approach. There is never any uncertainty, his willingness to trouble shoot the absolute best outcome and solution to a problem is consummate. Alan cares, and his customer feel cared for. When Alan takes time off you may very well find him playing in the snow, snowboarding or snowmobiling.
Jason Wilson | Service Advisor
Jason is a very unique individual. He is one of the most serene people you will ever come across. He loves to laugh, have fun and help people, but regardless of what he is up to he will always have smile on his face, twinkle in his eye and incredibly calm demeanour. This is not to be confused with not interested or caring, he is passionate about delivering exemplary customer service. He is very good at what he does and prides himself on meeting and exceeding his customer’s needs. He has an excellent knowledge base of both the Service desk as well as general mechanics. He is a great team player and is known as someone who always will take one for the team, Outside of work, Jason loves spending time with his wife and two adorable boys. Most of all, Jason is just an incredibly nice guy.
Angie Dodge | Appointment Coordinator
While Angie has just recently relocated to Calgary & is relatively new to the dealership she has been with the company for a number of years all in direct Customer Service capacities. With more than 25 years of experience, Angie is very good at what she does by nature because is it part of her DNA to do what she can to please others. Patient, soft-spoken, solution oriented, Angie will go the extra mile with a smile, to find the answers that will suit her customer’s needs. Angie and her husband are very happy to call Calgary home now, where they are in much closer proximity to their 2 precious daughters.
Danai King | Receptionist
Amanda Holloway | Reception
Amanda is a new addition to our reception team. She recently got married, bought a house & got a dog. Prior to joining us, Amanda was with her last company for 10 years. Amanda loves a good challenge at work and thrives on learning new things. Amanda’s career goals are simple: she is happy when she is doing what she loves, which is working in a positon where she can exercise both her customer service skills and put her very strong administrative skills to work.
Alyssa Desjardin | Receptionist
Alyssa was a welcomed addition to our reception team, joining us at the beginning of the year. Prior to becoming part of our team, Alyssa’s career comprised of many administrative complexities in addition to direct client care. Her Studies in Commerce allowed her to excel in this field. With more than ten years of practical experience in overall office management and compliance, she excels with assisting Executives, Accountants, and Lawyers. When Alyssa is not working, she loves spending time with her daughter, husband & dogs.
Brittany Ditchfield | Receptionist
Britney is one determined young lady, if she wants something she puts her mind to it and makes it happen. By enlarge her discipline comes from 7 years of competitive dance. She has performed at the grey cup, Disney land parade & WE day (Charity with focus on children) .Britney oversees the administrative complexities in our preowned building. She gets excited when she speaks about working with customers to help them out. Her favourite part is when they leave with a smile on their face.
Alyssa Liu | Receptionist
This lovely lady is an important part of our reception team. She is one of the first people you see when you walk in the door, never without a genuine smile and sparkle in her eye. This ambitious long-haired beauty is also completing her business degree with her eye set on pursuing law school once she has finished her degree. Friendly, personable, customer-focused and always willing to help. It is important to Alyssa that every customer finds what they are looking for & leaves happy. One little known fact about Alyssa is that her name is not pronounced as it is spelt… pronounced: [al-yz-aa]
Melanie Scott | Reception
If you were to look up the word: “determination” in the dictionary, there would very likely be a picture of this lovely young lady beside it… Motivated to help others, driven to succeed, goal setter, success achiever… Melanie is our most recent addition to the reception team. She has several years of experience in dealing effectively with people at all levels. After obtaining her Social Work program diploma from Mount Royal University, she spent the last 4 years working in this field. Melanie feels very strongly that she has learned a lot about dealing with people and customer service skills in general.
Jan Christensen | Shop Foreman
Jeff Normandeau | Senior Jaguar Technician
Albert Pabico | Technician
Andrey Skorobogatov | Technician
Tony Fernando | Technician
Greg Laws | Technician
Orlando Sobremonte | Technician
Ryan Simundson | Technician
Todd McCaffery | Technician
Warden Karastas | Technician
Jonathan Cron | Technician
Mike Kershaw | Technician
Mike Aquino | Technician
Brent Clements | Apprentice
Kasia Makowski | Assistant Parts Manager
Charlie Brodie | Parts Advisor
Keith Klaiber | Parts Advisor
Tyler Patton | Parts Advisor
Michael Carvalho | Warranty Administrator
Michael is a very recent addition to our team. Michael has extensive experience in the areas of processing Warranty claims, Auditing, Workshop Management, Training facilitation and Customer service. His specific areas of expertise equip him with the education and background to support our technicians in the area of warranty procedure management. Michael’s previous experience in the automotive industry has had him living in some interesting places including: Kuwait and Dubai*(United Arab Emirates) Michael is fluent in: Konkani in addition to English.