The Jaguar Calgary Team
Mike Bresett | General Manager
Mike is recognized as a distinguished leader in the automotive industry with 17 years of hands on experience. His dedication to Service Excellence and Customer Satisfaction differentiates him from his esteemed colleagues. He is a hard-core sports enthusiast & periodically likes to get people going by referencing his sports- related analogies as part of his point, be prepared! Mike is a seasoned trailblazer and admired for his mentoring skills, you will get an honest and respectful answer; but he is never satisfied with status-quo. While he may be tall in stature, his approachable character and infectious laugh make him instantly comfortable to be around.
Jill Timmins | Director of Client Experience
Jill is a highly motivated, business-savvy professional with an effective blend of leadership, management and financial competences, developed over 25 years of practical experience. With a solid track record in the high-end Luxury goods business, Jill has enjoyed success in senior role capacities at Holt Renfrew, Skyservice Business Aviation and the last 18 months at Jaguar LandRover. Jill is committed to service excellence and elevating the overall experience to reflect the brand’s prestige. Jill grew up in Montreal & is fluent in English and French.
Alexa Lang | Client Experience Assistant
Alexa has recently transitioned from Sales Administration into the role of Client Experience Assistant. Previously, Alexa worked in a few food and beverage establishments as well as childcare. While in her last year of school, Alexa was assigned to a special project wherein her studies surrounded a specific focus on Energy Conservation. Her efforts paid off as she was awarded a grant for her school from Conoco Philips for her hard work. Outside of work Alexa spent a lot of time training for her favorite sport: Competitive “Park” skiing, a unique form of free-skiing. Her infectious positive attitude and go-getter mentality make a great asset to her position.
Chris Bennett | General Sales Manager
Chris is a rock-solid GSM with a specific mantra: “There is no one simple secret to success. Improvement is constant. “Chris is a true entrepreneur with an insightful understanding of how to effectively manage a profitable business while ensuring the customers’ needs are constantly met. Additionally, he isn’t just another sharped dressed man, Chris studied pre-med at UBC, prior to moving to Calgary where his loved of performance automobiles dictated his career pathing.
Richard Mockler | Brand Manager
This quintessential Irish import is a class-act. Richard is a seasoned veteran in this industry with a very unique & bespoke polish about him. He is the third generation of his family to sell Jaguars. The customer is everything in Richards’s eyes and he demonstrates this daily. He works tirelessly to serve our clients in such a way that his reputation to meet the customer’s expectations is nothing less than legendary. (3rd generation)Born in Ireland, Richard is fluent in Gaelige
Dick Yee | Brand Manager
Dick is well known and well loved; he has been the constant within this dealership for many years. Prior to his time with JLR, Dick has held a variety of roles in automotive Sales and Management. All in all there is not likely a question he can’t’ answer with his 33 years of experience behind him. He is passionate about the Brand and making sure his customers are happy. Amongst his talents, Dick is also an avid photographer, and has helped photograph many events. Dick can converse in Toi-Shaniese.
Doug Barber | Assistant Brand Manager
Doug has accrued 15+ years of management experience during his career, 5 of those have been in the automotive business, an industry he is very passionate about. Doug loves to take on challenging projects, access what is and isn’t working and puts a plan in place to ensure sustained improvement. Doug’s newest assignments are that of Assistant Brand Manager in the brand new renovated preowned facility. He is a strong coach and mentor to his team.
Daniel MacGovan | Brand Manager
Dan is a proud Calgarian and isn’t afraid to dust off his boots. He love’s cars, motorcycles and pretty much anything with wheels. With a variety of experience, across numerous sectors, Dan has developed a well-rounded approach to business; “focus on your clients first”. When he isn’t enjoying a fishing trip or a spin around the rink, Dan can be found spending time with his beautiful wife Megan or quietly enjoying a pint at his local Pub.
Dave Wickham | Brand Specialist
David is a true- gentleman. As our most senior serving brand ambassadors, David’s impressive tenure ship with the brand spans over a 40 year period. David is well known and very a well-respected member of our team. In addition to David’s true love for this iconic British Brand, he is also fond of: Trap & Skeet shooting, cooking and showing golden retrievers. David is a pleasure to chat with and given the chance to sit down with him, you would quickly learn that he has an impressive mental archive of stories and adventures from over many years of service.
Ken Leslie | Brand Specialist
Ken is our Superstar, eight (8) years with the company & recognized as Gold-Certified Sales Associate. He has more than 25 years in automotive service under his belt. More recently, over the course of the last 15 years Ken has been associated with the luxury brand business having been with Lexus, before joining JLR Calgary. Ken has held the highly-decorated title of Top Salesman of the year for Jaguar in Canada for (five) 5 years running. Professional, knowledgeable and customer-service -focused best describe Ken’s top strengths. The majority of Ken’s clients are repeat clients that insist on only dealing with him.
Jesse Macleod | Brand Specialist
Jesse has spent the great majority of his career in the food and beverage industry. And while he possesses an inherent affinity for epicurean delights and the innate ability to suggest wine pairings on the spot he was recruited to Jaguar Landrover Calgary over three years ago. Jesse is an easy going very relaxed individual that believes listening to the customer first and foremost is the perfect recipe to grow a loyal customer base. Today, Jesse continues to form great relationships and enjoys serving people treating each client as a unique individual and catering to their particular needs. Jesse takes after his both of his parents with a love of surfing when he gets time to hit the water and ride the waves.
Hitesh Moudgil | Brand Specialist
In addition to having a strong command of the following languages: (English, Hindi, Punjabi & Urdu) Hitesh is a mild mannered, very pleasant guy that has an incredible feel for fashion as well. He is a rising star in the automotive world and attributes his success to his: Attention to detail, in-depth product knowledge, and follow up skills.
Mark Sibley | Brand Specialist
Mark has spent the vast majority of his career in the automotive business. During his 14 years span of experience & prior to joining JLR Calgary Mark held the titles of both Sales Associates as well as Business Finance Manager. In addition Mark has dabbled in a few other business’s from start-up’s to established firms where he lent his consulting experience, in an effort to help them get off to the right start. Mark is a true entrepreneur at heart, but his passion for everything automotive coupled with his business drive have landed him where he belongs here at Jaguar Land Rover in Calgary.
Brody Nesselbeck | Brand Specialist
Michael Conrad | Brand Specialist
Marie Tarun | Business Manager
Marie is our “little firecracker” measuring a whopping 5’5’’ with 4’’heals on. She is organized, intelligent and possesses excellent customer service skills. Given a challenge, she will stand her ground and win. Marie has been with the organization for 9 years, starting her career as a Warranty Administrator and eventually transitioned into the Finance office. She is a great team player and cares about the customer experiences. Marie is fluent on English and Tagalog.
Glenna McCormack | Controller
Gary Ghaderi | Business Manager
Gary can be found in our Finance department. Gary joined us a few months ago with a wealth of diverse knowledge in areas of Finance and Insurance. Formerly a software programmer in addition to five (5) years in the world of Financial Services & four (4) years in sales. Gary is a true entrepreneur, also having owned his own dealership in Montreal. Gary always takes pride in his work, with a special focus on accuracy, time management and attention to detail. Gary is fluent in English and Persian.
Danielle Chesney | Business Manager
Our beautiful Danielle has been with this organization for a little over 4 years. She is a self-starter, goal focused, driven professional with 7 solid years of experience in the automotive industry in a Finance Manager capacity. Danielle’s approach to contributing to the Company’s bottom line profit is professional and on point with the brand, her mantra is to listen to the customer, understand their needs and deliver on their expectations, always creating a great experience.
Mike Kipper | Service Manager
There is only one Mike Kipper. Unique individual, with an innate talent to connect with anyone in front of him, Mike is a pro on the service desk. Very experienced with many years at high end luxury dealerships including; Aston Martin, Bentley as well as JLR Calgary. Mikes modus operandi is simple: Listen to the customer’s needs, present customer with plan to accomplish work, keep customer informed and have fun along the way. Internally he is recognized as a team player, problem solver with fanatical attention to detail.
Matthew Seman | Assistant Service Manager
Matt has been a valuable asset to our Service team at JLR Calgary for close to seven (7) years now. He is very much a customer-centric focused individual and works as late as he has to, in order to resolve any issues. He is a wealth of knowledge in troubleshooting mechanical related issues and is a solutions oriented individual. Starting his career as junior advisor, he has worked very hard to climb the ladder and join the management team in supporting the balance of the advisors in their day to day duties. Matt has also become a husband, father and home-owner over the course of the last year.
Julie Barton | Service Appointment Coordinator
Julie is a very pleasant young lady that truly enjoys interacting with people, mainly by way of delivering great customer service. After spending some time working in Service and Promotions for a company that conducts Helicopter Tours of the Rockies, Julie decided to go back to school with a heighted focus in Hospitality. Julie then graduated from SAIT a few years ago with a Travel and Tourism Diploma. In addition to working the Guest Services Role at a local boutique spa, Julie also spent 3 months on the travel end of the spectrum volunteering her time in Argentina and a horse ranch. Prior to joining JLR Calgary Julie spent years in the same capacity of Service Appointment Coordinator with Honda West. Julie is a welcomed addition to our team and she has a working knowledge of the Spanish Language.
Scott Nicholson | Service Advisor
Scott is no stranger to this business; he has 30+ years of experience in the industry. He has held a multitude of different positions and possesses an impressive diversification in terms of his skillset and training. Amongst them: Service Manager, Dispatch, Parts, Warranty Admin, & Service Advisor. In addition to all of this well-rounded experience, Scott also has 10 years of technical experience behind him. Scott is a true wizard when it comes to understanding the complexities of how vehicles run and work; he has personally restored several cars including a 69 triumph, a 71 Impala & a 76 Camaro. When he isn’t working on a vehicle he can be found just about anywhere as long as it is outside, he is a true outdoor enthusiast.
Axel Witt | Service Advisor
Axel joins JLR Calgary as a seasoned automotive industry professional. He has experience as a Cashier, Warranty Administrator, Shop Dispatcher as well as that of a Service Advisor! When Axel isn’t busy at work he enjoys spending his downtime with his wife as well as part-time work as a security guard for the Calgary Flames. Axel also volunteers with M.A.D.D.
Alan Chung | Service Advisor
Mandi Freestone | Dealership Administrator
Mandi has been with the organization for over 5 years. She’s a very valued member of our team and respected by everyone. Don’t let Mandi’s mild mannered, easy going approach fool you, she is an extremely driven individual. When she is not at work, multitasking several different projects at any one time, she is at the gym training & competing. Mandi is fluent in English & French, as she is originally from Ottawa.
Samantha Smith | Receptionist
Samantha oversees the afternoon and evening Reception of our Pre-Owned business. Samantha continuously demonstrates personal drive and determination in everything that she does, which in turn allows her to excel in many areas. Samantha is full of energy and enthusiasm; she takes pride in what she works on and has a true desire to reflect a positive outcome regardless of the circumstance. Samantha's success path so far includes: Completion of high school one year early with a diploma in Pastoral Studies and is currently enrolled at Mount Royal University.
Alyssa Desjardin | Receptionist
Alyssa was a welcomed addition to our reception team, joining us at the beginning of the year. Prior to becoming part of our team, Alyssa’s career comprised of many administrative complexities in addition to direct client care. Her Studies in Commerce allowed her to excel in this field. With more than ten years of practical experience in overall office management and compliance, she excels with assisting Executives, Accountants, and Lawyers. When Alyssa is not working, she loves spending time with her daughter, husband & dogs.
Danai King | Receptionist
Erica Cline | Receptionist
Brittany Ditchfield | Receptionist
Jan Christensen | Shop Foreman
Jeff Normandeau | Senior Jaguar Technician
Albert Pabico | Technician
Andrey Skorobogatov | Technician
Tony Fernando | Technician
Greg Laws | Technician
Orlando Sobremonte | Technician
Ryan Simundson | Technician
Todd McCaffery | Technician
Warden Karastas | Technician
Jonathan Cron | Technician
Ray Cadrin | Technician
Mike Kershaw | Technician
Mike Aquino | Technician
Brent Clements | Apprentice
Pryce Gulka | Apprentice
Kasia Makowski | Assistant Parts Manager
Charlie Brodie | Parts Advisor
Keith Klaiber | Parts Advisor
Tyler Patton | Parts Advisor
Mike White | Parts Shipping/Receiving
Michael Carvalho | Warranty Administrator
Michael is a very recent addition to our team. Michael has extensive experience in the areas of processing Warranty claims, Auditing, Workshop Management, Training facilitation and Customer service. His specific areas of expertise equip him with the education and background to support our technicians in the area of warranty procedure management. Michael’s previous experience in the automotive industry has had him living in some interesting places including: Kuwait and Dubai*(United Arab Emirates) Michael is fluent in: Konkani in addition to English.